Upload the file directly rather than clicking a generated link. Download the resulting .lic file, bring it back to your VJ machine, and load it into Arena. 2. Clear Browser Cache or Try Incognito Mode
If you try to use an ID code from a previous registration attempt, it will fail. The ID code is temporary and regenerates frequently.
Resolume Arena allows for two types of registration: (direct login) and offline activation (using a generated ID code and registration file).
If possible, temporarily connect your media server to a smartphone mobile hotspot just for the 30 seconds it takes to hit "Online Activation." This bypasses the offline link generation entirely.
Sometimes, a corrupted or older, expired license file gets stuck in Resolume's directory, blocking new registration attempts.
Some browsers or email clients auto-format text links, adding hidden characters or truncation that breaks the ID code.
with your serial number and the ID code you are seeing. The team is usually very responsive to licensing issues.
If you no longer have access to the account (e.g., the license was purchased by a former employee), contact with your serial number for assistance.
