Modern vehicles increasingly rely on USB diagnostic adapters for troubleshooting and reprogramming. Using USB Redirector Technician Edition, automotive technicians can perform remote diagnostics and software updates on vehicle electronic control units (ECUs) without being physically present.

if your environment is locked to an older server version (pre-v140) or if you rely on Linux-based customer endpoints.

Unlike general remote desktop utilities (such as AnyDesk or TeamViewer) which only share screens, the IncentivesPro Customer Module virtualizes the hardware layer. It packages the USB data packets from the customer’s machine and pipes them securely over a standard TCP/IP connection directly to the technician.