Believe it or not, text overlays (date/time stamps) can force a rotation conflict.
Some Axis domes (like the old M3004) have physical lens modules inside the bubble. You fixed the software, but the physical lens is still turned 90° in its socket.
The word "Axis" is ambiguous here:
If the camera uses factory defaults (such as root / pass ), change the password immediately. Use a complex string containing uppercase letters, lowercase letters, numbers, and special symbols.
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