If you are moving the software to a new computer, the license string may need to be "released" from the old machine by Applied Maths support before it can be activated on the new one. If you can tell me whether you are: Activating a new installation Renewing an existing license Moving a license to a new computer I can provide more tailored steps.
Because the software relies on a strict licensing architecture to protect intellectual property and manage user seats, understanding how to handle your license string is critical for uninterrupted laboratory workflows. What is a BioNumerics License String? bionumerics license string