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This is a common issue. First, ensure your device is in pairing mode. For most models (like the IQOS ORIGINALS DUO), you need to activate Bluetooth by pressing the button on the pocket charger. The exact steps can vary, so check your device's manual or the official support site for model-specific instructions.
To download the IQOS app for Windows, you can use the official desktop installer or the web-based version through your browser. download iqos app windows
If you don’t want to install software, you can manage your device directly in a browser like Google Chrome or Microsoft Edge. Go to iqos.com and log in to your account. Go to and select your registered device. Click "Manage Device" or "View Details" . This is a common issue