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Ensure that everyone can work effectively for the company by encouraging open communication and eliminating the fear of retribution. w. edwards deming out of the crisis pdf
Deming’s warning about "running a company on visible figures alone" is prophetic. In the age of big data, managers worship dashboards (visible figures) while ignoring unknown variation. The PDF teaches you to ask: "Is this variation due to special cause (fix it) or common cause (improve the whole system)?" For those searching for the , it is