Before you begin, ensure you have the following:

If automatic setup fails, you may need to manually configure server settings (POP3/IMAP/SMTP) according to RIL IT guidelines. 3. Setting Up RIL Mail on Mobile (Android/iOS)

| Problem | Potential Solution | | :--- | :--- | | | Passwords are case-sensitive. Make sure Caps Lock is off. If you forgot your password, you will need to contact the RIL IT Support Desk to reset it. | | "Account is locked" | After too many failed attempts, the system locks the account for security. Wait 15 minutes and try again, or contact IT. | | MFA not working | Ensure your mobile device has an internet connection. If using an authenticator app, check that the time on your device is synced correctly. | | Browser issues | Clear your browser cache and cookies. Try using an Incognito/Private window. Microsoft recommends using the latest version of Edge, Chrome, or Firefox. | | Desktop Outlook won't connect | Try removing and re-adding your account via File ➔ Account Settings . You can also run the Microsoft Support and Recovery Assistant tool. |

Go to the official mail.ril.com login page. Enter Credentials:

Most Android and iOS devices come with a built-in "Mail" or "Email" app. You can configure this by adding a new account and choosing "Exchange" or "Microsoft 365" as the account type. You will need to enter your email, password, and possibly the server address. However, using the dedicated Outlook app is strongly recommended for the best experience and full feature support.