Https- Ezesco.zesco.co.zm 'link' Direct

The service is free for customers. By switching to e-statements, you save the 5 Zambian Kwacha (ZMW) service fee associated with printed bills and contribute to saving trees.

⚠️ You’ll need your (found on any receipt or old bill) to register. https- ezesco.zesco.co.zm

In the broader context, ZESCO's digital transformation is a cornerstone of national development. A reliable, efficient, and financially sustainable power utility is essential for attracting investment, powering industries, and improving the quality of life for all Zambians. As the country adds renewable energy sources and reforms its energy market, digital tools like the ezesco portal will be critical in managing a more complex, decentralized, and customer-responsive electricity grid. The service is free for customers

The financial health of ZESCO is a core challenge. The World Bank notes that electricity tariffs have long been set below cost-recovery levels, which has deprived ZESCO of revenue for maintenance, expansion, and investment attraction. This has been a major factor in the utility's financial fragility. In 2023, the Energy Regulation Board (ERB) approved a five-year multi-year tariff framework (2023–2027) designed to gradually move tariffs toward cost-reflective levels. Despite this, in early 2026, there were public concerns about alleged sudden tariff increases, which the Energy Minister, Makozo Chikote, refuted, directing ZESCO and ERB to investigate the matter. In the broader context, ZESCO's digital transformation is

The ZESCO Customer Portal (portal.zesco.co.zm) provides a digital-first platform for Zambian users to manage electricity needs, including purchasing prepaid tokens, paying postpaid bills, and reporting faults. Through this system and the MyZESCO app, consumers can track new connection applications, access Net Metering for renewable energy, and utilize USSD services for quick, remote, and efficient service management. Learn more about the online portal at ZESCO Customer Portal. ZESCO Limited - Customer Service Portal

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