This can happen if the map update servers are temporarily down or if your device is no longer supported. The Garmin 4NSF received its last official map updates around 2021. If your device is very old (e.g., from 2014 or earlier) and you have never updated it, the servers may not recognize it as eligible for the latest paid map updates. As one user on the Up! Owners Club forum experienced, the software may show that a map is available for purchase, but the purchase fails because the system incorrectly reports that the latest version is already installed.